ATTENTION TRAVELLERS: FlyClear™ by LifeLabs migrated to a new portal on December 14, 2021.
If you are looking to register for travel-related COVID testing or access your FlyClear results, here.
Rapid Antigen Screening
Results available in as fast as 30 minutes!
Only $60 + Tax
Only available at 30 Intl Blvd. (ON) and Russ Baker Way (BC).
Only $60 + Tax
Only available at 30 Intl Blvd. (ON) and Russ Baker Way (BC).
FlyClear™ by LifeLabs® is proud to offer Rapid Antigen Screening services for individuals travelling to destinations that now accept a negative Rapid Antigen result. Rapid Antigen Screening is able to detect COVID-19 when the virus is most infectious and has a faster turnaround time of 30 minutes (2 hours at most) compared to lab based PCR.
Note: The travel requirements change frequently and it is the responsibility of the travellers to check the COVID-19 screening requirements of their destination before ordering a COVID test.
How it works?
FlyClear™ by LifeLabs® offers convenient and quick Rapid Antigen Screening in five simple steps!
FlyClear™ Rapid Antigen Screening Process
Create and verify your account, complete registration and book your appointment
a. Create your account
- Visit https://my.thrive.health
- Click on “Sign up” to create an account
- Enter your e-mail address. Create and confirm password, and click “Create Account”
- Select your language of preference
b. Verify your account
- Go to your e-mail account.
- You should see the email from Thrive Health. Click on it to open the email message.
- Click on “Verify Email Address”
- You will see a green checkmark indicating your account is verified and you can now continue registering.
c. Registration
- Visit https://my.thrive.health. Enter your email and password.
- Click “Get started on Thrive Health with a registration code”.
- Enter the registration code as per your test location.
- ON (30 Intl): FlyClear-antigen
- BC (Russ Baker Way): FlyClear1-AntigenBC
- Set up your profile by clicking “Myself”
- Confirm you want to be a part of the org by clicking “Confirm”
- Enter in the following required fields: Given Name, Last Name, DOB, and Sex indicated on travel documents.
- Click “Finish Registration”
Note: If you were unable to register on Thrive portal, please contact our customer support for more information.
ON helpline: 1-877-404-0637
BC helpline: 1-877-313-4982
Monday to Sunday 24/7.
d. Book your appointment
- Click on “Book your Appointment” and book your sample collection appointment within the appropriate testing time period according to your destination country’s requirements.
Arrive at the test location at scheduled appointment time and pay for your test
Arrive 20 minutes before your appointment and proceed to the registration kiosk to pay for the test.
Rapid Antigen Screening test through FlyClear costs $60 + applicable tax per test. This includes the appointment for sample collection and your test results.
Get your sample collected
Click here to watch an instructional video for a quick demonstration of sample collection
Obtain your results
Within 30 minutes to 2 hours of your sample collection, you will receive an email containing a secure link to your results.
Instructional Video
Click the “play” button below to watch an instructional video for a quick demonstration of sample collection.
FAQs
1)
What is Rapid Antigen Screening?
An antigen is a molecule that is present on the surface of the virus and Rapid Antigen Screening detects the presence of these antigens present on the surface for the virus. A Rapid Antigen Screening can help identify an active COVID-19 infection and may limit the risk of spreading infection.
Rapid Antigen Screening has a faster turnaround time of 30 minutes (2 hours at most) compared to lab based PCR. However, it is less sensitive compared to the lab based PCR. If an individual receives positive results from Rapid Antigen Screening, this must be confirmed with laboratory-based PCR testing to confirm the positive.
2)
Is Rapid Antigen Screening accepted for travel purposes?
3)
Who is eligible for Rapid Antigen Screening?
Screening is available for asymptomatic individuals travelling to destinations that accept the Rapid Antigen and meet the following criteria:
- Not experienced any COVID-19 symptoms in the last 14 days.
- Not been in close contact with someone with an active COVID-19 infection within the last 14 days.
- Not travelled outside of Canada within the last 14 days
8)
How do I order a test for multiple travellers?
You will need to complete the screening, ordering and purchasing process individually for each traveler who requires testing.
Please note: You must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveler accepts the risk of the destination travel authorities rejecting their documentation.
9)
I entered the wrong information while completing the order form. How do I update my form/ test requisition?
- Visit https://my.thrive.health and sign in to the Thrive Portal with the username and password created at the time of registration.
- Click on the profile icon and select manage profiles.
- Select the profile. Click on view and edit profile.
- Scroll below and click on edit profile. Edit information and click save.
- You will see a green check mark indicating the profile has been updated.
Please note: The details would only be reflected on new orders only.
1)
Where can I book my FlyClear COVID-19 testing appointment(s)?
- Visit https://my.thrive.health and sign in to the Thrive Portal with the username and password created at the time of registration.
- Click on Book your Rapid Antigen Test.
- Select Click here to book a test.
-
Select test date and time in the Microsoft (MS) booking calendar and click on Book.
You will receive an appointment confirmation email.
3)
What do I need to bring to my FlyClear™ appointment(s)?
Please bring your passport to your FlyClearTM appointment. LifeLabs staff will use this to confirm your identity and to check that your registration information matches your passport.
Note: If you do not bring in your passport, LifeLabs staff will require an alternate photo ID (with date of birth) to confirm your identity.
1)
How do I see my test results?
FlyClear™ aims to deliver your COVID-19 test results within 2 hours of your collection appointment. You will receive an email with a link to access your test results. Please ensure to read all your documentation CAREFULLY. The traveler is responsible for understanding their results and the implications for travel.
Link to results will only be shared through the email access provided at the time of order creation. If your email address is being used to receive results of your relative, then you are deemed to have been obtained consent from the traveler to receive result link in your email.
1)
How my information will be kept confidential and secured?
At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/
FlyClear™ Customer Support
FlyClear Customer Support Number: 1-877-313-4982
Monday to Sunday 24/7.
Email: servicetravel@lifelabs.com
Monday to Friday 9am-5pm EST